Due to the nature of our products, all sales are final for items that are not store inventory. No returns or exchanges. Our establishment does not issue refunds and does not accept returned merchandise or merchandise exchanges.
There are no warranties, expressed or implied, provided by our company. Any product warranty claims must go through the manufacturer. New firearms/products are warrantied by the manufacturer and product returns/repairs should be arranged directly with the manufacturer. Once transferred, a firearm is considered used, even if unfired. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect after the transfer, the firearm must be returned directly to the manufacturer for replacement or repair (in accordance with the manufacturer’s warranty policy). Most manufacturers will require the customer pay shipping to get a firearm/product to them for repair. Please expect to be responsible for the shipping if you have a warranty issue.
If you are not satisfied with your purchase of an item that was already in stock, please contact us for a Return Merchandise Authorization (RMA) request within 5 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 5 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold “as is” or “used” or that have been installed or used after receipt.
3. Firearms, once transferred to buyer.
4. Illumination devices, electronic sights, optics, and night vision/thermal equipment.
5. Ammunition.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Non-Refundable Deposit (NRD)
Many of our items require a non-refundable deposit (NRD) to be able to reserve your order for an item, usually while it is in the process of production. NRDs are usually 20% of the item’s price except for electronic optics, which are 25%. The actual NRD amount is at the seller’s discretion.
- NRDs cannot be transferred if your order is canceled, for any reason.
- NRDs cannot be reinstated and placed on a different order.
- NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date. Customers would need to contact us directly to cancel their order and request for their NRD to be refunded.
Last Updated: 09/27/2019